If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 24-36 hours!
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- Pre Sale Questions
- Post Sales Questions
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 24-36 hours!
Pre Sale Questions
We offer sizes in Indian sizing, with a clear conversion reference to EU sizes on each product page. Because fit can vary by shoe design, we recommend checking the size chart before ordering.
Use the size chart provided on the product page for the closest match. As a general rule, Indian and EU sizes are not identical, so the chart is the best way to avoid fit issues.
If you are between sizes, we usually recommend choosing the larger size for a more comfortable fit. This is especially helpful for closed footwear or styles with a snug profile.
Orders are generally dispatched within one business days. Delivery usually takes around 3–7 business days after dispatch, depending on your location.
Yes, we do. Please send your customisation requests to email@domain.com, we will give you our quote. Thank you.
Yes, once your order is shipped, tracking details will be shared with you. You can use the tracking link to follow the shipment status.
To request a return, contact our support team within the return window mentioned on the website. Once approved, the item must be sent back in its original condition and packaging.
Products that are unused, unworn, and returned with original packaging and tags are typically eligible for return, subject to the return policy. Items that are damaged through use or missing packaging may not qualify.
Yes, size exchanges can usually be requested if the product is eligible and the required size is available. Exchange requests must be raised within the stated exchange period.
If you receive a damaged, defective, or incorrect product, please report it promptly with clear photos of the item and packaging. We will review the issue and arrange the next steps as per policy.
Post Sales Questions
Wipe your footwear gently with a soft dry cloth after use to remove dust and dirt. For leather, suede, or nubuck styles, avoid soaking in water, direct heat, and harsh chemicals.
Use a suede brush or soft dry brush to lift dust and light marks. For stains, use a suede-safe cleaner sparingly and always test on a small area first.
Cash on delivery may be available for selected locations and order values. The available payment methods will be shown at checkout.
You can reach our customer support team through the contact details listed on the website. We are happy to help with sizing, delivery, returns, and product questions.
